Hurray for Great Customer Service

I buy a goofy combination train pass in order to travel my two trains to work daily. That didn’t make sense. I’ll start again.

Each day I take 2 trains in order to get to work. Each train is owned by a different company. I buy a combination pass in order to ride both trains. It saves me about $20 a month to buy one train pass instead of two separate passes.

I've been commuting this way for about a year and a half now without problem until this week. My train pass didn't show up in the mail. At the beginning of each month, I mail in a request for the next month and for some reason this month it seems my request got eaten by the Post Office. The train people never received my request. Ugh

The good news is that Customer Service was very understanding since I’ve been buying passes from them for more than a year and offered to let me buy one in person (an exception to their mail-only rule). Hurray for great customer service.

Should this happen again the future, I just need to call with about 2 business days left in the month to ask for help. And for the record, I dropped my request for March in the blue mailbox this morning at the train station.

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